| Publisher | Intercai Mondiale | ||
|---|---|---|---|
| Format | 163.5KB PDF | Date added | 14 Dec 2005 |
| Topics | SLA, Outsourcing, Service Level Management | ||
| Downloads | 44 | ||
Why do Service Level Agreements frequently achieve the opposite effect to that intended? Do the parties really understand what risk they are taking on in signing up to these contracts? This paper looks at some of the wilder myths and fundamental errors perpetrated by this burgeoning business practice. The paper takes a sometimes light-hearted, but always focussed, look at the big wide world of the SLA and the industry that has grown up to support it.
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