| Publisher | Syntel | ||
|---|---|---|---|
| Format | 948.4KB PDF | Date added | 12 Jul 2005 |
| Topics | Outsourcing, SLA, Best Practices | ||
| Downloads | 113 | ||
Service Level Agreements (SLAs) focus on measuring and managing productivity and service quality improvement for IT outsourcing and are the key to determining the true value of an outsourcing engagement. In short, SLAs validate expectations of the respective parties and set parameters for measuring project success. This important tool measures the status of an outsourcing project and empirically scores the performance of the vendor using measurable and enforceable results. This paper explains best practices for structuring, implementing, and successfully managing SLAs, and illustrates the reasons why Syntel is the best choice to help organizations meet today's enterprise demands.
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