Service Orientated Architectures (SOA) will support a dynamic market in commodity services and enable business to drive down costs and respond faster and flexibly to changing markets. Virtualisation delivers similar benefits for the management of resources. If viable business models for the combination of these two technologies can be found, a true commodity grid can become reality. An essential principle of any viable business model will be to secure the flexibility for service providers to manage and provision services. The provider consumer relationship is encapsulated within a Service Level Agreement (SLA). This paper proposes that this SLA contains terms that only relate to Business Level Objectives (BLO).
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