A supplier stocking goods for delivery to a retailer may face a finite-horizon service-level agreement. In this context, the service-level agreement is a commitment by a supplier to achieve a minimum fill-rate over a specified horizon. This kind of service level agreement is an important, but under-studied coordination mechanism. The authors focus on the impact of two contract parameters, the length of the review period and the magnitude of the bonus for meeting or exceeding the service-level target. For a supplier following a base stock (order-up-to) inventory policy, increasing the bonus increases optimal supplier stocking levels, while lengthening the review period may increase or decrease optimal stocking levels. The authors investigate these mechanisms in a controlled laboratory.
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