| Publisher | University of Technology Sydney | ||
|---|---|---|---|
| Format | 205.1KB PDF | Date added | 01 Nov 2004 |
| Topics | Service Level Management, SLA, Quality of Service | ||
| Downloads | 30 | ||
Existing and rapidly emerging technology services such as TeleCollaboration (TC) business systems often bring big challenges and opportunities into their system development process in a repeatable manner. These challenges and opportunities normally arise from the multiple perspectives of quality aspects of those people (both internal and external stakeholders) for their enhanced outcomes of TC. Development of SLM (Service Level Management) and SLA (Service Level Agreement) becomes central activity of this quality assurance-oriented process of managing the complex infrastructure to ensure optimal service delivery and a positive customer experience. This paper focuses on the development of SLM and SLA to provide an answer for a quality assurance process of managing and administering the complex infrastructure of a TC business system.
Did you find this white paper useful?
22 out of 50 users found this white paper useful
Related white papers
Oracle Blends Managed Services With OnDemand Pricing
Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...
Demystifying IT Risk to Achieve Greater Security and Compliance
Managing IT risk is part of running any business these days. Regardless of what business you're in, understanding IT risk can help you increase network security, reduce management costs and achieve...
Optimize Your IT Costs with Automation
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where...
Break-through Solutions for Data Center Management and Measurement
Join the experts as they discuss an availability and performance monitoring solution that extends visibility across all mission critical site infrastructure helping facility and IT organizations create a common repository...
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS...
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at...
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance...
