ZDNet UK


Skip to Main Content

  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Jobs
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


Server platforms Toolkit

Download now

A Logic Based SLA Management Framework

PublisherTechnische Universitat Munchen
Format593.6KB PDFDate added27 Oct 2005
Topics Service Level Management, SLA
Downloads62

Management, execution and maintenance of Service Level Agreements (SLAs) in the upcoming service oriented IT landscape need new levels of flexibility and automation not available with the current technology. This paper evolves a rule based approach to SLA representation and management which allows a clean separation of concerns, i.e. the contractual business logic is separated from the application logic. The authors make use of sophisticated, logic based Knowledge Representation (KR) concepts and combine adequate logical formalisms in one expressive logic based framework called ContractLog. ContractLog underpins a declarative Rule Based SLA (RBSLA) language with which to describe SLAs in a generic way as machine readable and executable contract specifications.

Download now

Did you find this white paper useful?
24 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

IDC ITSM research

Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.


IDC Making the business case for IT consolidation

Based on industry trends and customer data, IDC provides recommendations to help you get started with your IT consolidation initiative, explores business impact and benefits and shares customer examples to...


GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers...


Oracle Blends Managed Services With OnDemand Pricing

Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This whitepaper explores Oracle Managed Services offerings for PeopleSoft and Siebel, and sees how they can...


11 things to consider for File Virtualization

As organizations struggle to cope with the exponential growth of data, especially in the unstructured and decentralized file space, the urgency to gain better control, visibility and transparency of file...


A Fast, Easy, More Predictable Way to Deliver IT Value - BSM Managed Services

The combination of software and subject matter expertise - provided by trusted managed service partners who work as part of your virtual team - helps customers achieve their Business Service...


Cisco Extends Leadership in Customer Support With Global Service Management Solution

Since its inception in 1984, Cisco Systems has prospered right along with the Internet it helped build. In continuing the tradition of excellence in service, Cisco launched a major initiative...


White Paper

Featured White Paper

Video case study

Duncan Scott, CIO of DTZ, talks about their global email project and how Mimecast has helped them with their challenges operating as a multinational business

Download Now

Other White Papers

Software Configuration Management: The Foundation of Global Distributed Development Today

By distributing development, you can create a collaborative work environment staffed by the best...

Ten Things to Know About Grid Computing on Windows

This Oracle whitepaper offers insights into Oracle Grid. A grid allows a business to add capacity,...

See All White Papers