Toward the end of a seven-year Centrex contract, the Providence (R.I.) Public Library system feared a big boost in its monthly telephone cost - but without adding any new features or services. Instead, the Library chose a Siemens HiPath Real-Time IP System for its calling, call-handling and messaging needs. Result? It's been able to centralize system administration, avoid some costs and reduce others, and improve overall service to library patrons.
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