ZDNet UK


Skip to Main Content

ZDNet.co.uk - Winner of Best Business Website 2007
  1. Home
  2. News
  3. Blogs
  4. Reviews
  5. Prices
  6. Resources
  7. Community
  8. My ZDNet

 

ZDNet UK RSS Feeds


IT Jobs

Tell us who is your IT Community Hero

Resources White Papers

Download Now

The HP ITRC Supports Elaxy's Help Desk

Did you find this white paper useful?
20 out of 50 users found this white paper useful


Publisher Hewlett Packard
Publisher Registration Direct Access
Topics IT HR - Staffing - Training, Help Desk, Customer Support Services Date added 24 Jul 2006
Downloads 11 Format PDF

Elaxy is the leading German financial solution producer, selling solutions for construction financing, insurance and online banking. Working at the cutting edge of software development and network management, a company like Elaxy has to call on HP's expertise when it has an IT problem it cannot solve itself. When the help desk itself needs help, the staff turns to HP's IT Resource Center (ITRC) for the answers. The HP IT Resource Center (ITRC) is a Web-based system that offers customers wide range of IT support tools and information.

Download Now

Did you find this white paper useful?
20 out of 50 users found this white paper useful


  • Trackback
  • Clip Link

Related white papers

2008 IT Salary and Skills Report

Gain insight from over 7,000 IT professionals on topics such as compensation, job satisfaction, certifications, and why they seek training. Learn the top paying industries, job functions, and certifications...


Reading Hospital Technology Training Success Story

Reading Hospital needed a Technology-based training program for their newly-developed Siemens Medication Administration Checker (MAC) software that could accommodate a staff of 1400 nurses. Healthcare Training with InfoLogix eLearning is...


Internet-based Human Resource Solution Empowers MotorolaÂ’s Employees

Motorola is a leading provider of wireless communications, semiconductors and advanced electronic systems, components and services. Some human resource personnel estimated that up to 75 percent of their time was...


IBM and Learn.com Speed Training, Career Development for Employees of Rapidly Growing Home Health Services Company

A home health services company wanted to train a rapidly increasing number of employees without adding in-house trainers. As a solution the company deployed Learn.com LearnCenter Learning and Talent Management...


Conduct Effective Performance Reviews as an Administrative Assistant

Oftentimes, administrative assistants are responsible for supervising employees in today's workplace. Supervised employees can include interns, temporary workers, or full-time staff. Unfortunately, few administrative assistants get the training they need...


Create Great Classroom Presentations

Great multimedia classroom presentations are more than just simple slide shows with stick figure clip art and colorful backgrounds. If they're well thought out, multimedia presentations can help teachers reach...


Create Tests, Rubrics, and More to Assess Student Performance

One of the most important jobs a teacher has is measuring the knowledge and understanding of his or her students. Teachers can determine whether a student has grasped the concepts...


Featured White paper

Aberdeen Group: Best in Class Organisations Use Packeteers WAN Optimisation Solutions

Independent research from the Aberdeen Group shows that the most successful enterprises are reaping the benefits of the Packeteer solution and are using it for competitive advantage. Download the full report to find out why.

Download Now

Other White Papers

Make the Move from UNIX to Linux: Now is the Time

UNIX generally requires expensive proprietary software and hardware as well as budget-draining...

Identity and Security Management and Strong Information Technology Goverance

A total identity and access management (IAM) – driven goverance, risk and compliance (GRC) solution...

See All White Papers