| Publisher | Witness Systems | ||
|---|---|---|---|
| Format | 1.4MB PDF | Date added | 01 Sep 2005 |
| Topics | Customer Support Services, VoIP - IP Telephony | ||
| Downloads | 54 | ||
Voice over Internet Protocol (VoIP) is anticipated to become the dominant business telephony model within the decade. Much has been written about the potential of VoIP to decrease telephony costs by making phone service cheaper. The major benefit of the service that companies like Vonage provide is that local and long-distance calls can be made from anywhere within the US, Canada and other countries for one low price versus the per-minute and higher-standard charges from traditional phone company calling plans. But the value of VoIP doesn't stop there. VoIP is becoming one of the great enablers of WorkForce Optimization (WFO) at small, medium and large enterprises alike.
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