| Publisher | Pipkins | ||
|---|---|---|---|
| Format | 15.0KB PDF | Date added | 28 Jun 2006 |
| Topics | Customer Support Services | ||
| Downloads | 202 | ||
Even at its easiest, scheduling vacations for call center agents can be more challenging than a game of chess. The majority of agents typically want to take at least some of their vacation days during the summer and winter holidays when the children are out of school and family get-togethers tend to occur. Careful strategy is required to arrange all the "Pieces" in order to avoid being improperly staffed during busy seasons. For call centers with 50 agents or more, one logical solution is an automated vacation planning system that allows customer service representatives to submit requests electronically and then intelligently fits agents into the available vacation slots based on a set of rules established by call center managers.
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