| Publisher | Harvest Solutions | ||
|---|---|---|---|
| Format | HTML | Date added | 20 Jul 2006 |
| Topics | IT HR - Staffing - Training, Customer Support Services | ||
| Downloads | 27 | ||
Training employees in using customer relationship management software may seem more like an additional expense than a necessity in running a business, but when one realizes that customers are the "Bread and butter," whether corporate or consumer, CRM is critical to any businesses' growth and success. A critical pitfall for companies implementing CRM is focusing too much on technology and process and not enough on people. This can often mean not putting enough money aside to pay for training. Most CRM solutions are customizable and scalable to the needs of any size company and the first step is assessing a company's specific needs and then designing a training program to fit.
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