| Publisher | Nortel Networks | ||
|---|---|---|---|
| Format | Webcast | Date added | 01 Apr 2009 |
| Topics | Industry Standard Protocols, Customer Support Services | ||
| Downloads | 38 | ||
Everyone is talking about SIP and how it will transform business communications. But what will SIP bring to the contact center? This webcast will focus on how SIP can be utilized in the contact center to enhance the way that a person communicates with the customers. SIP, and the applications that will derive from this industry protocol, will open up many new opportunities. Through this webcast viewers will learn more about SIP and the real business benefits that this innovative technology can bring to the contact center.
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