| Publisher | Aspect Software | ||
|---|---|---|---|
| Format | Webcast | Date added | 20 Jul 2006 |
| Topics | Customer Support Services | ||
| Downloads | 9 | ||
Contact center managers running collections operations know that maximizing efficiency and effectiveness is an ongoing business challenge. Successful collections contact centers must continually analyze performance to maximize dollars collected and minimize roll rates and charge-offs. This webcast shows how to implement strategic list management strategies that improve collection rates, leverage customer profile data to enable best-time-to-call strategies, enhance right-party contact success and improve agent productivity, monitor and improve agent performance with real-time scorecards, and use call blending and skills-based routing to optimize agent productivity.
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