The client is a leading eCRM solutions provider based out of USA. The NIIT Technologies' Mobile Centre of competence created a wireless roadmap and architecture to extend a Sales Force Automation eCRM product for access from mobile devices and PDAs. As sales representatives are expected to be mobile, they may not have access to their PCs/laptops all the time. The proposed solution reduced the total cost of the product by eliminating the Laptop with a handheld-based solution.
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