| Publisher | Microsoft | ||
|---|---|---|---|
| Format | 3.7MB PDF | Date added | 01 Sep 2005 |
| Topics | Customer Support Services, Sales - Marketing | ||
| Downloads | 33 | ||
This paper outlines the new features and functionality found in Microsoft CRM version 3.0. The paper describes the functionality in Microsoft CRM to help organizations define the services provided to their customers; describes the service scheduling functionality, and its use in managing the schedules, services, and the availability of the workforce; and shows how to use the service creation function to determine the service, add resources to the service, and schedule the service.
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