| Publisher | Gerson Goodson | ||
|---|---|---|---|
| Format | HTML | Date added | 18 Jul 2006 |
| Topics | Customer Support Services | ||
| Downloads | 110 | ||
Companies spend a great deal of time and money on customer communications, and they do not give employee communication the same respect. Employees should know everything the business shares with their customers, and more. A person must communicate openly, honestly and often with his or her employees. When a person is measuring their customer service performance (or any performance for that matter), let the employees know ahead of time what is expected of them, how it will be measured, and what the rewards and consequences will be based on achievement.
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