| Publisher | NICE Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 14 Jul 2006 |
| Topics | Business Intelligence - Data Warehousing | ||
| Downloads | 13 | ||
If organizations could incorporate insight from the millions of spoken customer interactions that they receive in their contact centers, they would greatly improve the accuracy of their predictive models, be able to identify the customers who show a high risk of defection much earlier, and treat them immediately. By turning unstructured voice interactions into structured data, and performing advanced analytics on the content of transactions and spoken interactions, the enterprise can address the most critical business issues such as customer loyalty and defection, average revenue per user, upsell/cross-sell optimization, fraud detection, marketing campaign effectiveness, and more. The combination of transactional business intelligence with advanced customer interaction analytics empowers the enterprise with successful management of customer life cycles and profitability.
Did you find this white paper useful?
25 out of 50 users found this white paper useful
Related white papers
Centrinet case study
Centrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre...
IBM Virtualization Services
Virtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able...
MSC Industrial Direct- customer case study
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business...
Mentor Graphics- customer case study
Mentor Graphics sought to find a way to improve the quality of its customer data and more efficiently utilize this information to better target leads. However, with a number of disparate databases in...
Harnessing the Power of Location Intelligence in the Public Sector
Throughout the world, public services today are under pressure. The current economic climate, where tax receipts are naturally suppressed, provides very serious funding challenges. Moreover, in good times and bad, increasing regulation...
Customer Centricity, Master Data and the "360-Degree View"
When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer." This...
IBM System x Enterprise Servers in the New Enterprise Data centre
Virtualization changes everything! Once you start to virtualize your servers and storage, you will find that you can enjoy a higher degree of server utilization and simpler, more comprehensive server management....
