Contact centers can dramatically increase efficiencies and customer satisfaction by using advanced team productivity suites. These packaged solutions merge enterprise applications and Web services developed through a Service-Oriented Architecture (SOA) with IP contact center resources to deliver a new level of productivity applications to agents, supervisors and administrators. Installed in days versus the months required with custom solutions, an advanced contact center productivity suite will enhance customer-enterprise relationships and facilitate the development of new enterprise applications to link customers' day-today needs with enterprise offerings.
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