From clinics to hospitals to community care facilities, Sage needs to support them all with its medical devices. The changing industry has resulted in a huge growth in Sage's customer base, so that they are now servicing more than 150,000 customers in the healthcare arena. Keeping track of contact with all of those customers in a consistent fashion was becoming a challenge. As a result, Sage decided to implement a customer relationship management solution to assist in tracking all aspects of its interactions with customers. Pivotal's solution has unified the sales force and allowed everyone in sales to have a consistent view of the customer base.
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