| Publisher | Trintech Group | ||
|---|---|---|---|
| Format | 495.2KB PDF | Date added | 26 Jun 2006 |
| Topics | Decision Support - DW Front End, Customer Support Services | ||
| Downloads | 25 | ||
The customer service representatives taking customer's calls will send most of to the chargebacks department, when all of the calls could have been explained and resolved during that very first telephone call. Customers are not getting the answers they should be getting and claim cases are created when the claim does not really exist. It is time to fix this triage stage of the customer experience and give the customer what they want - an answer. This paper will discuss the benefits of dedicated card chargeback triage tools, or Intelligent Dispute Resolution (IDR) tools, for the first line of customer contact.
Did you find this white paper useful?
28 out of 50 users found this white paper useful
Related white papers
Recommended Practices for PC Fleet Management for Mid Market and EnterpriseOrganizations
PC management is both costly and ongoing. Desktop support alone soaks up 30-45 percent1 of IT budgets. But optimizing your PC fleet management strategy will produce efficiencies and lower costs. ...
Expanding BI's role
In today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and grow revenue. The path to success in all...
Reaping the Benefits of Next Generation Dashboards
The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the...
Optimize your performance with the Smart Work Advisor
Smart Work Advisor shows how businesses can optimize their performance by providing a decision tree they can use to adapt dynamically, collaborate more effectively and connect people and processes inside...
Tecumseh Products Company Unifies Global Business Systems to Improve Decision Making and Efficiency
Tecumseh Products Company wanted to support business goals to unify operations in five key countries, which had previously operated independently and improve inventory management of its manufactured products. The challenge...
The Creative Business Analyst Part 3 - Making Better Decisions
This final paper of the series it looks at decision making techniques - how to select the best idea from the many come up with - and how to justify...
Bigger picture, smarter decisions: Today's BI tools
With people and systems increasingly interconnected, it's hard to keep up with data. In the ForwardView article, "Bigger picture, smarter decisions: BI tools," you'll learn how Business Intelligence (BI) solutions...
