| Publisher | eGain Communications | ||
|---|---|---|---|
| Format | 917.3KB PDF | Date added | 10 May 2006 |
| Topics | Service Level Management, Outsourcing | ||
| Downloads | 45 | ||
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the service with additional offerings. The paper also provides a checklist of capabilities to look for in a service management platform for the outsourcing environment.
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