Captor Group is a Belgian-headquartered, pan-European company that helps organisations manage people and time with human resources and advanced time and attendance solutions. With over 5,000 customers located across Europe, Captor required a system to manage its sales process. The existing system using Excel spreadsheets was producing islands of information with individual salespeople "Doing their own thing." It was taking four days a month just to chase up salespeople to compile weekly reports. Quality of data and visibility of sales pipeline and customers was poor. Captor began to evaluate Customer Relationship Management (CRM) solutions and selected salesforce.com's Professional Edition, which delivers on-demand CRM via the Internet.
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