Sento Corporation specializes in Right Channeling, a proven methodology designed to optimize customer contact channels to enhance brand loyalty, improve customer satisfaction, drive business initiatives and reduce service costs. In recent years, Sento's business has grown rapidly. As business has expanded, managing the company's contact centers with a homegrown workforce management system became a time-consuming task. To support that growth, they needed a system with the advanced features and functionality required to effectively manage the centers. After thoroughly evaluating about a dozen workforce management systems, Sento chose the TotalView Workforce Management system from IEX Corporation.
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