| Publisher | Soffront Software | ||
|---|---|---|---|
| Format | HTML | Date added | 11 Jul 2006 |
| Topics | Help Desk | ||
| Downloads | 97 | ||
Quality Logic develops and markets computer protocol test software. Quality Logic also provides testing assistance to PC Magazine for product reviews. The company has provided similar assistance in the past to InfoWorld, Byte, MacWorld and PC World magazines. The company wanted to enhance effectiveness of their technical support staff and to facilitate interdepartmental communication between technical support and quality assurance. The company also wanted to merge a number of non-associated data tracking tools into one unified system. Quality Logic sought out Soffront Software's TRACKWeb Help Desk as the solution.
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