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Avocent Achieves a More Efficient Help Desk

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29 out of 50 users found this white paper useful


Publisher Soffront Software
Publisher Registration Direct Access
Topics Help Desk Date added 11 Jul 2006
Downloads 4 Format HTML

Avocent Corporation, located in Huntsville, Alabama, is the leading supplier of connectivity solutions for enterprise data centers, service providers and financial institutions worldwide. Although the company leads the market with connectivity and manageability solutions, they needed a little help with the efficiency of their help desk. After a thorough selection process, Avocent chose Soffront CRM as a central portal for tracking help desk tickets. Avocent initially rolled out Soffront CRM in their Alabama office in 2004 and has now expanded it to support their entire global infrastructure teams worldwide.

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