To support organizations wanting to implement Knowledge-Centered Support (KCS) best practices, the Consortium for Service Innovation offers the KCS Verified program. This unbiased certification process validates the functionality of knowledge management applications, as aligned with the comprehensive list of KCS requirements developed by the Consortium. InQuira's is a KCS-Verified solution that fully integrates knowledge management with search, retrieval and problem resolution processes. It eliminates the need for most content to be transformed and placed in a knowledge base for effective retrieval, allowing support engineers to focus on solving customer issues while concurrently contributing their knowledge to a greater organizational good.
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