| Publisher | Oracle | ||
|---|---|---|---|
| Format | 160.5KB PDF | Date added | 01 Oct 2004 |
| Topics | Voice - Data Integration, Cost Control - Risk Mgmt., ROI - TCO | ||
| Downloads | 73 | ||
Organizations that execute a Customer Data Integration (CDI) strategy must decide early in the project lifecycle if they want to develop internally the enabling software or license a packaged solution from a vendor. This "Buy vs. build" decision is quite important because it impacts the ultimate success of the strategy. This paper compares the Total Cost of Ownership (TCO) of custom-built CDI solutions to the TCO of solutions based on packaged software such as Oracle's Siebel Universal Customer Master. In addition to the TCO arguments, this paper also examines other important factors that influence this decision, such as project risk and time to market.
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