A modern service desk function is about more than just taking problem calls. It troubleshoots potential barriers to employee's effective use of IT before they true roadblocks. It seeks Cost-effective solutions. And it evolves to address changing needs over time. Few service desks embody those goals like the one serving the Dow Chemical Company. The service desk at Dow features an innovative eSupport portal designed to enable users to help themselves, while still providing live, personalized service desk support for those who need it.
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