After preparing for a career in technology, and keeping their technology skills honed, many IT professionals find themselves becoming managers of outsourced activities. Even training in project management, traditionally part of the IT professional's repertoire, is only partly useful for this role. For some professionals, this is an exciting opportunity to learn and exercise new managerial and liaison skills, and to impact a broader delivery base than they otherwise might as an individual contributor. For others it is at best a disappointment, and at worst a nightmare. Managing outcomes, service levels and results requires a different mindset. Ultimately, all management is about getting results. Vendor management is different - a manager can no longer manage behaviors, but must look to results.
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