| Publisher | SkillCheck | ||
|---|---|---|---|
| Format | Date added | 09 Jun 2006 | |
| Topics | Training and Certification | ||
| Downloads | 250 | ||
TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the volunteer-based organization's services is its Call Center Training program. With a three-week training course in place that covers both computer skills and customer service/outbound sales skills, TechnoMerica needed a way to test its trainees to ensure that they had been properly prepared to be successful in the positions that had been earmarked for them by TechnoMerica's local business partners. SkillCheck's revolutionary new time-adaptive TalentScout/Call Center testing product provided TechnoMerica with exactly what it needed.
Did you find this white paper useful?
27 out of 50 users found this white paper useful
Related white papers
Try IBM Cognos Express FREE for 30 days for integrated reporting, analysis & planning
Download a free trial of IBM Cognos Express, the first and only integrated business intelligence (BI) and planning solution purpose-built for midsize companies. Get essential reporting, analysis, dashboard, scorecard, planning,...
A Simpler IT Infrastructure Can Help You Focus on Customers - Windows Server®, Learn More.
The right server solution should help you save time, reduce costs, and get organized—leaving you more time to focus on the most important part of your business: your customers. Windows...
Smarter Systems Development: A System Engineering Trade Study to support Green Initiatives with Model Driven Development
Trade studies help us fully explore the design space to ensure that a proposed solution best meets conflicting performance and cost requirements. But many of us don't know that you...
Project Management & Business Skills Training Catalog
Improve your professional skills and increase your efficiency Our latest training courses offer expert instruction and exam prep for project management, business skills, business analysis, and ITIL. Learn more about these...
Windows Server 2008: Release 2 Review Guide
Windows Server 2008 R2 is closely correlated to Windows 7; with respect to the desktop/ notebook operating system, Windows 7 might be considered a refinement of Windows Vista, but some...
How to "MAP" Your Infrastructure for Windows 7 and Server 2008
The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any...
Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition
The number of Project Managers getting certified is growing every year, and certification helps Project Managers differentiate themselves from their co-workers or other job applicants. Certification also provides credibility for...
