| Publisher | SkillSoft | ||
|---|---|---|---|
| Format | Date added | 01 Jan 2008 | |
| Topics | Training and Certification, Customer Support Services, Online - Distance Education | ||
| Downloads | 244 | ||
WellPoint is a health insurance company that owns Blue Cross and/or Blue Shield plans in 13 states, as well as HealthLink and UniCare. It serves more than 28 million medical members and 80 million specialty members nationwide. The company needed to increase associate satisfaction and first-year employee retention through focused, career development opportunities. WellPoint's learning and development staff created and implemented the Associate Career Development Program in 2004. A follow-up survey conducted after the first year of the program showed a 15 percent improvement in associate satisfaction, with 35 percent of targeted associates actively participating in the program.
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