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The Power of Retail Self-Service Solutions

PublisherVertical Communications
Format248.7KB PDFDate added01 Feb 2006
Topics Voice - Data Integration, Point of Sale Devices
Downloads5

Retailers are embracing self-service solutions at a rapid pace, deploying new technology to reduce costs, attain and improve customer relations, and remain competitive. Early advances in call answering and routing, such as Centralized Attendant Service (CAS) and auto-attendant, have given way to Web portals and Interactive Voice Response (IVR). These advances have enabled a new and powerful channel for customer interaction with the business past pure brick and mortar, by enabling customers to use voice communications to obtain service and make transactions around the clock. This paper details the evolution of retail self-service, and explains how Vertical is pioneering communications solutions that achieve the goals of delivering superior service to customers while reducing the cost of operations.

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