Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT operations. Yet, despite the continuing buzz surrounding ITIL, many IT professionals who work in small and medium-sized businesses (SMBs) are still unaware of what ITIL implementation really entails. That is the subject of this white paper from Numara Software. It explains how ITIL applies to today's SMBs and outlines a flexible approach to ITIL that:
- Aligns IT operations with business goals
- Lets you start anywhere in the ITIL process
- Recognizes that too much process control can be as costly as too little
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