Bell Canada is Canada's national leader in communications with 28 million customer connections across the country. To provide the integration of multiple channels providing customers with an improved and consistent call experience, and to provide location flexibility and extendibility by leveraging the existing IP network infrastructure allowing agents' the ability to utilize any feature, anytime, anywhere, Bell Canada signed a seven-year, contract with Toronto-Dominion Bank Financial Group (TDBFG) to implement a fully outsourced IP-based contact centre solution for the Bank. Bell Canada along with its partners IBM Canada and Cisco Systems Canada will implement the solution and migrate TD's contact centre technology to an IP-based platform.
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