Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in Raleigh, NC needed to enhance its voice capabilities, and outlines the reasons why the group is so delighted with ShoreTel's IP-based phone system, which is simple to use, affordable to maintain, and handles call spikes more efficiently than the Avaya system could.
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