| Publisher | Shoretel | ||
|---|---|---|---|
| Format | Date added | 26 May 2009 | |
| Topics | VoIP - IP Telephony, Telecom Services, Telephony Systems - PBX, Access Technologies, TCP - IP | ||
| Downloads | 55 | ||
Anythony Sylvan Pools deployed ShoreTel to 14 divsions including 50 sites and 500 users.
With its rapid growth and increasing communications costs, Anthony & Sylvan started looking at VoIP solutions. While corporate growth was a major factor, another challenge was the company's 50 locations that used independent PBXs. Anthony & Sylvan evaluated 15 different network vendors and also considered managed offerings. They spoke with customers of each vendor, watched product demonstrations, tested the solutions, and conducted extensive up-front return on investment (ROI) analyses. After this thorough evaluation process, Anthony & Sylvan decided on ShoreTel, specifically for its advanced technology, robust feature set, support for the organization's hub-and-spoke architecture, and ability to be managed in house.
The ShoreTel solution unified the 50-site company so everybody is on the same phone and voice mail system, employees enjoy four-digit dialing to reach co-workers in other locations, and calls can easily be transferred anywhere within the organization. Clients no longer need to hang up and dial another number to reach the right person, employees enjoy productivity-enhancing features, and the solution is easy and cost-effective to manage in-house.
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