The survey presented in this paper highlights the need for everyone to focus on ways of improving efficiency in the use of technology in Local Government. Almost everyone agrees that ICT has a pivotal role to play, but there are still uncertainties as to how to leverage support and manageability improvements so that operational processes are made more effective. Asset management, web self-service and other applications are clearly in the minds of many of those charged with achieving Gershon savings, and there is evidence of an increased commitment to invest in these areas.
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