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Beyond ITIL: Process-Aware BSM Connects IT to Business Priorities

PublisherHewlett-Packard
Format PDFDate added01 Jul 2005
Topics Database Management, Resources Mgmt., Service Level Management, Cost Control - Risk Mgmt., Knowledge and Data Management, Strategic Planning
Downloads59

Download this Summit Strategies white paper, compliments of HP, to read about the newest generation of process-aware business service management (BSM) tools and how they can help you better align your business and IT priorities. The paper details how a process-aware BSM tool can give your IT department a better understanding of how its day-to-day activities affect the overall health of your business. It also offers a handy list of tips for crafting a successful process-aware BSM strategy.

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