| Publisher | Microsoft | ||
|---|---|---|---|
| Format | WORD | Date added | 04 May 2007 |
| Topics | Help Desk, Customer Support Services, Training and Certification | ||
| Downloads | 276 | ||
Getronics HelpYouDesk, located in Berlin, Germany, is the customer service and support center for Getronics Deutschland, a provider of information and communication technology. Because the service center wanted to have 30 employees earn the Microsoft Certified Desktop Support Technician (MCDST) certification, it turned to the campus, an IT training firm. With the help of the campus, the technicians used the Microsoft Skills Assessment for Organizations, an online tool from Microsoft Learning, to identify the extent of their knowledge. By using the tool, the technicians discovered they already knew much of the material on the certification exam, which prompted the campus to shorten its training course by 40 percent.
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