Social Security Administration (SSA) employees go about their business under the focus of a nation trying to decide how best to steer Social Security's future. Spotlight glare or no, administration employees will continue to support the public they serve. Such service involves millions of copies of forms and publications. The administration stores tons of this material in its main warehouse, an 80,000-square-foot supply building at SSA headquarters in Woodlawn, Md. In 2004, SSA took its own step toward changing its future by initiating a pilot program to track warehouse material wirelessly using Radio Frequency IDentification (RFID).
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