Properly coached young professionals can become valuable employees--but learning to be a great coach to your novice IT support staffers can be tricky. It takes more than technical know-how to create employees who will seek out ways to improve themselves and the service your team provides. Good coaching requires training young professionals to be motivated, self-directed employees who have the confidence to solve problems on their own. Here's a look at how to go about instilling these qualities in your rookie staff members.
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