| Publisher | Compuware | ||
|---|---|---|---|
| Format | Webcast | Date added | 04 May 2006 |
| Topics | Service Level Management, Infrastructure Management, ITIL | ||
| Downloads | 37 | ||
While IT organizations work to drive down infrastructure costs, their networks support an increasing number of business-critical applications and service-sensitive technologies such as VoIP and streaming video. Before one can consider lowering costs by consolidating data centers, making server consolidations or reducing WAN bandwidth, one should know how these resources are being used. Without this insight, changes could damage service levels and erode customer satisfaction. To avoid these potential negative impacts, one needs to know how the network is being used.
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