The rapid pace of change in today's IT environments requires an efficient and accurate process for managing and tracking changes to the IT infrastructure. The challenges of effective configuration management require a combination of well-designed, efficient processes and management tools that enable an automated approach to building, maintaining, and verifying records in an enterprise Configuration Management Database (CMDB). This paper describes recommended best practices for designing and implementing an enterprise CMDB based on the knowledge and experience of Mercury and Consulting-Portal, an ITIL implementation company. As a global leader in Business Technology Optimization (BTO), Mercury helps organizations successfully implement IT service management solutions to bring greater efficiency to their IT operations and deliver the highest-quality IT services.
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