Business Services Management (BSM) solutions help IT organizations align their operations with business objectives. This alignment improves delivery and cost effectiveness of the key processes and services that drive business competitiveness. As such, the BSM solutions themselves must be designed to deliver value rapidly and maintain their cost effectiveness in a constantly changing business and technology environment. As the business automates its processes for streamlined efficiency, IT organizations must demand BSM solutions that automatically adapt to the environment they are managing. This paper discusses how the analytics technology that ProactiveNet is built upon inherently enables the product's rapid time-to-value and cost effectiveness.
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