Information Technology Infrastructure Library (ITIL), developed by the British government in the late 1980s, has become the leading international standard in IT service management processes being adopted in thousands of organizations throughout the world. ITIL provides an open and extensible best practices framework that helps organizations align IT with business practices. With FrontRange IT Service Management, one is able to incorporate IT best practices into the organization to provide better, personalized customer and user services and increased productivity while lowering your total cost of ownership.
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