| Publisher | Forrester Research | ||
|---|---|---|---|
| Format | 674.3KB PDF | Date added | 11 Oct 2005 |
| Topics | Infrastructure Management, Help Desk, ITIL | ||
| Downloads | 97 | ||
In the face of shifting customer priorities, BMC has increased its focus in IT Service Management (ITSM). The vendor has begun to execute on its Atrium strategy, tying tools together over a common Configuration Management Database (CMDB), service model, integrated reporting tools, and a unified interface. BMC is not alone in moving emphasis from incident management to service management. Recent reorganizations at Computer Associates and HP's acquisition of Peregrine also point to service management gaining vendor attention, resulting in tools that cut across the traditional IT stovepipes. This is good news for organizations that have used technology to automate IT business processes.
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