The requirement in many enterprises today is to provide the highest quality service at the lowest possible cost. This places a focus on IT to be the best service provider possible and ensure the services provided meet the business requirements and ultimately enable the organization to achieve its goals. This white paper will discuss the challenges facing many organizations that are considering or have migrated into a multi-vendor outsourced enterprise. It will detail the employing and leveraging of IT Service Management best practices to address these issues and minimize the impact of operating in such an environment and finally this white paper will detail an proactive approach to accommodating this type of outsourcing situation.
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