| Publisher | MKS | ||
|---|---|---|---|
| Format | Webcast | Date added | 19 Apr 2006 |
| Topics | Service Level Management, ITIL, Best Practices | ||
| Downloads | 97 | ||
This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library (ITIL) process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the use of ITIL. The role of application lifecycle management in providing a link between the operational areas of the business and IT is discussed, with specific examination of change, configuration and release management practices. For those who are new to ITIL, key ITIL terms and concepts will be reviewed.
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