| Publisher | Alcatel | ||
|---|---|---|---|
| Format | HTML | Date added | 17 Feb 2006 |
| Topics | Industry Standard Protocols, TCP - IP | ||
| Downloads | 13 | ||
Enterprises that do a good job of keeping their customers happy demonstrably add shareholder value.
The evolution toward IP and open standards results in the separation of applications from the infrastructure that delivers them, and opens up attractive, new customer interaction markets to Service Providers (SPs). SPs can now offer high-value, managed customer interaction services that elevate them beyond providing increasingly commoditized connectivity services.
Enterprises that subscribe to these managed services derive many benefits, including cost savings, increased flexibility, and enhanced customer satisfaction. The managed customer interactions market is rapidly growing, as SPs and enterprises realize how they can mutually benefit.
Did you find this white paper useful?
30 out of 50 users found this white paper useful
Related white papers
Case Study: Design and Development of Silhouette 1.0
Natural Convergence Inc. (NCI) develops and markets hosted VoIP software solutions. NCI is developing a voice over IP framework that enables service providers to deliver IP voice services to small...
Tone Based MAC Protocol for Use With Adaptive Array Antennas
This paper presents a novel Tone-based 802.11b protocol for use in wireless networks where nodes are equipped with adaptive array antennas. The protocol relies on the ability of the antenna...
GPRS White Paper
The General Packet Radio System (GPRS) is a new service that provides actual packet radio access for mobile Global System for Mobile Communications (GSM) and time-division multiple access (TDMA) users....
SIP: Protocol Overview
The Session Initiation Protocol (SIP) is a signaling protocol for initiating, managing and terminating voice and video sessions across packet networks. SIP sessions involve one or more participants and can...
Layer 3 Malformed Packet Testing in MCI's Public IP Network
Malformed packets associated with routing protocols can cause undesirable consequences if not detected and contained properly as close to the originator as possible. This issue magnifies in scope and complexity...
Delivering Unique Services that Meet Customer Needs
The telecommunications industry is rapidly re-inventing itself to meet its changing and expanding role in the business world. With the advent of cellular, WiFi, WiMax and increasingly powerful and...
Understanding the OSI 7 Layer Model
This document provides a full length explanation of the OSI 7 layer model including the role of each layer and of the stack. This model defines how applications running upon...
