| Publisher | Alcatel | ||
|---|---|---|---|
| Format | HTML | Date added | 17 Feb 2006 |
| Topics | Industry Standard Protocols, TCP - IP | ||
| Downloads | 13 | ||
Enterprises that do a good job of keeping their customers happy demonstrably add shareholder value.
The evolution toward IP and open standards results in the separation of applications from the infrastructure that delivers them, and opens up attractive, new customer interaction markets to Service Providers (SPs). SPs can now offer high-value, managed customer interaction services that elevate them beyond providing increasingly commoditized connectivity services.
Enterprises that subscribe to these managed services derive many benefits, including cost savings, increased flexibility, and enhanced customer satisfaction. The managed customer interactions market is rapidly growing, as SPs and enterprises realize how they can mutually benefit.
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