GoToAssist 7.0: Remote Support Made Easy

Publisher	Citrix Online
Format	Webcast	Date added	01 Apr 2006
Topics	IT Reliability, Strategic Planning, Cost Control - Risk Mgmt., Help Desk, ROI - TCO, Remote Access - RA Servers, Resources Mgmt.
Downloads	768

• Publishers' Description

Citrix® GoToAssist™ is revolutionizing how technical support and services are delivered to customers throughout the world, while helping thousands of businesses like yours increase revenue and reduce costs in support, IT and consulting departments. Purpose-built for support, GoToAssist is consistently chosen by customers due to a faster time to connect, faster time to resolve issues and overall ease of use. Now you have one more reason to learn how GoToAssist can positively impact your bottom line.

Get a closer look at GoToAssist 7.0 during this 45-minute Webcast, now available on demand. It explores why this industry-leading remote-support solution is a "must have" for your business and the opportunities it can offer to increase ROI, reduce operational costs, and allow you to provide better service to both internal and external customers.

In just 45 minutes you will:

• Learn about the new features of GoToAssist 7.0, including Manager's Dashboard, Multi-Session Phone Mode, expanded Integration and the Best Practices Resource Center.
• Hear how customers are seamlessly integrating ChatLink with their knowledge base solutions prior to transferring the customer to the next representative.
• See why GoToAssist won the coveted Product of the Year award from Customer Interaction Solutions.

Speakers:
Shelly Cobb, Product Marketing Manager for Citrix GoToAssist and Barry Dacus, Product Line Manager for Citrix GoToAssist

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